VMware – UK

2019 – Now

EMEA Director of Cloud Customer Success, Cloud Technical Services at VMware

In a Cloud world –

disruption is the new order,

adoption is the new power and

consumption is the new currency ..

.. but customer success is all that matters

I lead Customer Success for Cloud in Europe, Middle East and Africa, supported by an amazing team of Cloud Solution Architects and Customer Success Managers, who are ultimately accountable for the health and happiness of VMware customers.

As a team, we work with customers throughout the EMEA region and own the long term customer relationship and strategic account planning at scale. We are curious and understand our customers business, so we can help them unlock and realise their potential through the power of VMware.

My mission is to foster a culture and eco-system of customer passion which permeates not only the Customer Success Team, but also other VMware cross functional teams which Customer Success interacts with.